- Most orders are shipped within 2-3 days after your order placed.
- If you need to change or cancel your order, please contact us immediately. We generally process orders within 2-4 hours on business days, and once our warehouse has processed your order, we will be unable to make any changes.
- Fast shipping with tracking number, EMS/DHL/FEDEX or other transportation Line.
- If your parcel has a deadline, please contact us to check detail.
- USPS, UPS or FEDEX usually takes 5-7 day
If you need an expedited, please contact us
- If there are any defects of our items, please contact us firstly and offer the pictures of the defect area.
- Customizing size items not accept return and exchange.
Q. What is your refund/exchange policy?
A. NO REFUNDS. If there is an issue with your order, feel free to email. If it is an error on our part, we will be sure to correct it!
Q. My order says it’s being returned back to you..what does that mean/what do I do?
A. If for any reason your order is shipped back to us, we will refund the item! NOT SHIPPING! Shipping has already been paid for when we print out the label! This includes if YOU accidentally put the wrong address or was not home to receive the package !!!
Q. Do you offer samples?
Q. When do you restock inventory or add new products?
A. EVERY WEEK
Q. When do you restock products?
A. It Depends on the item, all updates are posted on my business instagram, @b.o.s.s.collection
Q. What days do you ship out orders?
A. Monday, Wednesday & Friday’s. DEPENDING ON THE AMOUNT OF ORDERS! JUST BECAUSE I SHIP THESE DAYS, DOES NOT GUARANTEE, YOUR ORDER WILL SHIP THAT DAY!!!!! We are still in a pandemic!
Q. How can I contact you ?
A. EMAIL ONLY! NO DMS OR PERSONAL MESSAGES: firstname.lastname@example.org. Please read description boxes before sending an email concerning inquiries!
*PLEASE ALLOW 48 hours to ONE WEEK for an email response!*
IF YOU HAVE RECIEVED YOUR TRACKING NUMBER AND HAVE A SHIPPING QUESTION, CONTACT USPS! WE SEE THE SAME TRACKING INFORMATION AS CUSTOMERS AND ONLY THEY CAN FURTHER ASSIST YOU OR TRACK YOUR PACKAGE ONLINE!
Q. Who do you ship with?
A. The Post Office, USPS, or FEDEX.
Q. Why is the shipping cost high?
A. My website rates are the USPS rates. I don’t create the shipping rates, they do based on the weight.
Q. How long is shipping?
A. If it is regular package, 5-7 days. If it is a priority package, 3 days. THIS DOES NOT INCLUDE PROCESSING TIME!! ORDERS ARE NOT SHIPPED OUT ON WEEKENDS OR HOLIDAYS! It also depends on the Post Office. Due to the pandemic, Items and tracking information are taking longer than usual!!!
Q. Do you ship outside of the US?
A. Yes we ship everywhere!
Q. Where are you located?
Q. Do you do meet ups/ pickups?
A. NO, Everything is done online! If you live in the area your shipping should only take 1-2 days if it is priority.
Q. Are you looking for promoters or brand ambassador?
A. Yes, please email or text me if interested
Q .Do you have a PO Box?
A. Yes! 24820 Orchard Village #220 Santa Clarita, CA 91355
Q. Do you do promos?
A. Yes! Promos are every Wednesday and Friday from 11 am- 4 pm PST only. You can send your product to our PO Box for a shoutout on our story! Once your products have been received and tried out, then the review will be emailed to you first then posted on ig story.